Seller Identification
The goods and services covered by these General Conditions are offered for sale and/or provided – through its website www.drhackstore.com – by LALE with headquarters in Viale Virginia 18 00055 Ladispoli (RM), e-mail address info@drhackstore.com, hereinafter referred to as the “Seller”.
Art. 1 – Definitions
1.1. The term “Seller” refers to the person indicated in the epigraph or the person providing the information services.
1.2. The term “Purchaser” means the natural person who makes the purchase referred to in this contract for personal or professional purposes.
1.3. The term “online sales contract” means the sales contract relating to the Seller's services and tangible movable goods, stipulated between the Seller and the Buyer within the scope of a remote sales system via telematic tools, organised by the Seller.
Art. 2 – Object of the contract
2.1. With this contract, respectively, the Seller sells and the Buyer purchases remotely via telematic tools the indicated tangible movable goods and services and the services offered for sale on its website www.laleofficialgallery.com .
2.2. The products referred to in the previous point are illustrated on the web page: www.laleofficialgallery.com .
Art. 3 – Methods of entering into the contract
3.1. The contract between the Seller and the Buyer is concluded exclusively through the Internet by the Buyer accessing the address www.laleofficialgallery.com , where, following the procedures indicated, the Buyer will formalize the purchase and/or the proposal for the purchase of the goods and/or services referred to in point 2.1 of the previous article.
Art. 4 – Conclusion and effectiveness of the contract
4.1. The purchase contract is concluded by correctly completing the request form and by expressing consent to the purchase by submitting the online application or by completing the form/module attached to the electronic catalogue and subsequently sending the form/module itself, always after viewing a web page summarising the order.
4.2. When the Seller receives the Buyer's order, he will send a confirmation email or display a web page confirming and summarizing the order.
4.3. The contract is not considered perfected and effective between the parties in the absence of what is indicated in the previous point.
Art. 5 – Payment and refund methods
5.1. Each payment by the Buyer may only be made using one of the methods indicated on the Seller's dedicated web page.
5.2. Any refund to the Buyer will be credited via the same payment system chosen during the purchase phase or via one of the methods proposed by the Seller and chosen by the Buyer.
5.3. All communications relating to payments take place on a dedicated Seller line protected by an encryption system. The Seller guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of the current legislation on the protection of personal data.
5.4. Partial or total payment via electronic voucher/coupon is done automatically and will have a previously established time duration, in addition to the fact that it must be used in a single solution and does not give the right to a refund if it is not used for the entire amount. Voucher can be used individually and cannot be combined with other ongoing promotions and/or other active coupons to be inserted in the dedicated space on the payment page or on the order confirmation page. It cannot be renewed and/or refunded.
Art. 6 – Delivery times and methods
6.1. After completing the purchase, the Seller will package the item and ship it using the methods chosen by the Buyer or indicated on the website at the time of the offer of the item, as contained in the email referred to in point 4.2.
6.2. Shipping times, indicative and not binding, may vary from the same day of the order to a maximum of 3 working days from the confirmation of the same. In the event that the Seller is not able to ship within said time frame but, in any case, within the time frame indicated in the following point, the Buyer will be promptly notified by e-mail. The delivery times by the courier (approximately 1/3 days) will be added to the indicated days.
6.3. The Seller shall not be liable for any delays and/or damages by couriers, attributable to external causes or force majeure.
Art. 7 – Prices
7.1. All the sales prices of the products displayed and indicated on the website www.laleofficialgallery.com are expressed in euros and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code.
7.2. The sales prices, referred to in the previous point, include VAT and any other taxes. Shipping costs and any additional charges, if any, although not included in the purchase price, are indicated and calculated in the purchase procedure before the order is sent by the Buyer and are also included in the web page summarizing the order placed.
7.3. The prices indicated for each of the goods and services offered to the public are valid until the date indicated in the catalogue and/or until their sale on the page www.laleofficialgallery.com .
Art. 8 – Products and services offered
8.1 The purchased art objects are shipped accompanied by the artist's authentication or official archive if present, or alternatively with a certificate of authenticity and provenance pursuant to Law no. 1062 of 20.11.1971, art. 2, containing the identifying data of the asset, the author and the characteristics of the work itself. The sale of art objects, marked with the wording "multiples", are to be understood as serial numbered works; for this reason the proposed photo is only explanatory of the subject and the numbering may not correspond to that which will be sent in the event of purchase.
8.2. The Seller ensures, through the telematic system used, the processing and fulfillment of orders without delay and the continuous updating of the catalogue of available goods and services.
8.3. If an order exceeds the quantity in stock, the Seller will notify the Buyer by email of the possible unavailability of the goods and will provide immediate reimbursement if the Buyer has made payment. The parties are released from their mutual obligations, except as provided in this article.
8.5. The Seller's computer system confirms the registration of the order as soon as possible by sending the Buyer a confirmation by email, pursuant to article 4.2.
Art. 9 – Limitations of liability
9.1. The Seller assumes no responsibility for disruptions attributable to force majeure in the event that it is unable to execute the order within the timeframes set out in this contract.
9.2. The Seller shall not be held liable towards the Buyer, except in the case of fraud or gross negligence, for any disservices or malfunctions connected to the use of the Internet outside of its control.
9.3. Furthermore, the Seller shall not be liable for damages, losses and costs incurred by the Buyer as a result of failure to execute the contract for reasons not attributable to him, the Buyer being entitled only to the full refund of the price paid and any additional costs incurred.
9.4. The Seller assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment for the products purchased, if it can demonstrate that it has adopted all possible precautions based on the best science and experience of the moment and based on ordinary diligence.
9.5. In no event shall the Buyer be held liable for delays or errors in payment if he can demonstrate that he has made the payment within the times and methods indicated by the Seller.
Art. 10 – Buyer's Obligations
10.1. The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract.
10.2. The Buyer undertakes to pay the price of the purchased goods within and no later than 7 working days.
10.3. The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges this, as this step is made mandatory before the purchase confirmation.
Art. 11 – Right of withdrawal
11.1. The Buyer has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within 14 working days, starting from the day of receipt of the purchased goods.
11.2. If the Buyer decides to exercise the right of withdrawal, he must notify the Seller by email to the address info@laleofficialgallery.com .
11.3. The return of the goods must be made at the expense of the buyer with a traceable shipping system, following the confirmation by the Seller of the acceptance of the withdrawal, within and no later than 14 days from the same, through the methods indicated in the email received by the Buyer in this communication phase. In any case, to be entitled to a refund of the price paid net of shipping costs incurred by the Seller, the goods must be returned intact and, in any case, in normal condition.
11.4. The Buyer cannot exercise this right of withdrawal for the services offered by the Seller, for the “purchase voucher” product referred to in point 8.4, as well as for goods made to measure or personalized.
11.5. The costs incurred by the Buyer for the exercise of the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Seller and the costs incurred by the Seller when sending the goods to the Buyer, as described in art. 11.3 above.
11.6. The Seller will provide the above refund within 14 days of receipt of the goods in their warehouse intact and in normal condition. The refund to the Buyer will be made through the same payment system chosen during the purchase or through one of the methods proposed by the Seller and chosen by the Buyer.
11.7. Upon receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, except as provided in the previous points of this article.
Art. 12 – Causes for termination
12.1. The obligations under art. 10 of this contract, assumed by the Buyer, as well as the guarantee of the successful completion of the payment that the Buyer makes with the means referred to in point 5.1, and also the exact fulfillment of the obligations assumed by the Seller at point 6, have an essential nature, so that, by express agreement, the failure to fulfill even one of said obligations, where not determined by chance or force majeure, will lead to the termination of the contract by law. former art. 1456 cc, without the need for a judicial ruling.
Art. 13 – Protection of confidentiality and processing of Buyer data
13.1. The Seller protects the privacy of its customers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree no. 196/2003, art. 13 of EU regulation no. 2016/679 (so-called GDPR) and Legislative Decree 101/2018.
13.2 For more information on how we collect and process personal data, we invite you to read the Privacy Policy. Policy and Cookie Policy published on our site.
13.3. The personal and fiscal data acquired directly and/or through third parties by the Seller, the data controller, are collected and processed in paper, computer and telematic form, in relation to the processing methods with the purpose of registering the order and activating the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best perform the requested service and the additional services indicated in the Privacy Policy.
13.4. The Seller undertakes to treat confidentially the data and information transmitted by the Buyer and not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may be exhibited only upon request of the Judicial Authority or other authorities authorized by law.
13.5. The Buyer enjoys the rights set forth in art. 7 of Legislative Decree 196/2003, namely the right to obtain the indication:
a) the origin of the personal data; b) the purposes and methods of processing; c) the logic applied in the event of processing carried out with the aid of electronic instruments; d) the identification details of the owner, managers and designated representative pursuant to art. 5, paragraph 2; e) the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them in their capacity as designated representative in the territory of the State, managers or persons in charge.
The interested party has the right to obtain: a) updating, rectification or, when interested, integration of data; b) cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed; c) certification that the operations referred to in letters a) and b) above have been brought to the attention, also with regard to their content, of those to whom the data were communicated or disseminated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the right protected.
The interested party has the right to object, in whole or in part: a) for legitimate reasons, to the processing of personal data concerning him/her, even if pertinent to the purpose of the collection; b) to the processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.
13.6. The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. In the absence of this, the Buyer's request cannot be processed.
13.7. The The owner of the collection and processing of personal data is the Seller, to whom the Buyer may address any request at the company headquarters.
Art. 14 – Contract archiving methods
14.1. Pursuant to art. 12 of Legislative Decree 70/2003, paragraph 1, letter b), the Seller informs the Buyer that each order sent is stored in digital/paper form on the server/at the Seller's headquarters according to confidentiality and security criteria.
Art. 15 – Communications and complaints
15.1. Written communications addressed to the Seller and any complaints will be considered valid only if sent to the following address: Viale virginia 18 00055 Ladispoli (RM), e-mail address info@laleofficialgallery.com . The Buyer indicates in the registration form his/her residence or domicile, telephone number or e-mail address to which he/she wishes the Seller's communications to be sent.
Art. 16 – Applicable law and referral
16.1. This contract is governed by Italian law.
16.2. For anything not expressly provided for herein, the provisions of law applicable to the relationships and situations provided for in this contract shall apply, and in particular art. 5 of Law 18/12/1984 (so-called Rome Convention of 1980).
16.3. Pursuant to art. 60 of Legislative Decree 206/2005, the provisions contained in Part III, Title III, Chapter I of Legislative Decree 206/2005 are expressly referred to here.
16.4. Each purchase transaction will be governed by the provisions of Legislative Decree 206/2005 and, in particular, those of Section II, Part III relating to distance contracts.
Art. 17 – Settlement of disputes
17.1. All disputes arising from this contract will be referred to the Chamber of Commerce of Teramo and resolved in accordance with the Conciliation Regulation adopted by the same.
17.2. Should the Parties intend to appeal to the ordinary Judicial Authority, the competent Court is that of Teramo.
Art. 18 - Delegation for the Purchase of Products to be Customized
18.1. Purpose of the Delegation
Dr. Hack offers customization services on third-party branded items, such as Sony, but is not authorized to directly resell such products. Therefore, in order to provide the requested service, a legal delegation is established for the purchase of the product by the customer.
18.2. Acceptance of the Delegation
When purchasing the customization, the customer formally agrees to delegate Dr. Hack to purchase, on his behalf, the specific object that will then be customized. With such acceptance, the customer authorizes Dr. Hack to proceed as an intermediary for the purchase, without this constituting a direct resale of the original product by Dr. Hack.
18.3. Purchase Methods and Cost Transparency
All costs related to the purchase of the item to be customized are included in the total price indicated on the site for the customization service. No surcharges or increases for intermediation will be applied, ensuring full transparency of costs.
18.4. Further Information and Customer Rights
The customer has the right to directly provide the object to be customized, avoiding delegation. In this case, it is sufficient to contact Dr. Hack to organize the customization on a product sent directly by the customer.
18.5. Consultation of the Delegation Procedure
For more details on this procedure, the customer can refer to the page:
https://drhackstore.com/pages/delega-per-acquisto
Art. 19 – Final clause
19.1. This Agreement supersedes and replaces any prior agreement, understanding, negotiation, written or oral, between the Parties and relating to the subject matter of this Agreement.
